Customer Service-

Assistance and support of different italian and european fashion brands Work with orders: process inquiries, control the accuracy of order delivery or control that orders are executed according to the set standards, deadlines, and customers' needs, etc

Customer Support Specialist-

Resolve of customer queries and issues Assistance and comunication via email Develop service procedures, policies and standards

CERTIFICATES DELF B2 Certificate French language (05/2016 – 05/2016)

DELE A2 Spanish Language (2013)

LANGUAGES

Ukrainian Native or Bilingual Proficiency

Italian Native or Bilingual Proficiency

English Full Professional Proficiency

Russian Professional Working Proficiency

French Professional Working Proficiency

Spanish Limited Working Proficiency

EDUCATION

09/2012 – 06/2017

Liceo Linguistico e Scientifico Ettore Majorana- Linguistic and Scientific High School Ettore Majorana Institution/Place of Education

Rome/Italy

09/2008 – 06/2012

Scuola Media Umberto Nistri Institution/Place of Education

Rome/Italy

09/2012 – 02/2015

Alpa Model Accademy Institution/Place of Education

Rome Italy