Rymarenko Tamara
UI-UX Designer
Contact:
Rymarenko Tamara
Date of birthday 16.09.1987
Phone: 099 225 19 04
Age: 34
Location: Kyiv
Portfolio: https://www.behance.net/rymarenkot0793
Created from scratch: https://www.vanillasky.com.ua
Skills:
— Figma (frames, ui-kit, illustration reproduction, auto-layout, components, constraints,
working with text, basics of composition, visual hierarchy, color theory, fonts, modular grids,
responsive design (design for different devices);
Pen & Pencil, working with shapes (Fill, stroke, gradient) alignment, masks, effects, etc.,
using all the functionality of Figma);
— Mockups design;
— Photoshop (image retouching and cropping), Adobe Illustrator;
— Google Analytics;
— Basics of UX: design thinking, working with a brief, mind map, competitor analysis,
personas and empathy map, customer journey map, user flow, prototyping: wireframing,
interviews, survey, A / B testing, information architecture.
Professional education:
08.2021 — 01.2022
Student Beetroot Academy
UI-UX Designer
Language:
English (pre-intermediate)-in education progress;
Ukraine, Russian — native;
Works experience:
04.2020-06.2021
Project Vanilla Sky Studio
Created from scratch on Wordpress: https://www.vanillasky.com.ua ;
Add products to the site;
Layout of pages;
Responsive design;
Knowledge platform of Wordpress & Woocommerce;
Advertising on Facebook & Instagram;
Google My Business;
Theoretical and practical knowledge Wordpress, Yoast SEO сайта, works with plugins,
Woocommerce, Elementor, WPForms, Google Search Console, Serpstat, Google docs.,
Google Analytics;
Knowledge of basic concepts of link building;
Knowledge of basic concepts SEO;
10.2019-03.2020
Black Bear (Binary, Forex)
Team Lead Compliance & Quality Control department
Managing of group managers — 11 colleagues;
Tracking the load on a group of managers;
Training;
Created plan of works on day, week and month;
Monitoring the implementation of the individual and general plan of the group of managers;
Reporting on the work of departments monthly;
Every monthly calculation of financial incentives (bonuses) for a group of managers;
Control of the work of two departments (hearing of operators, checking his work in chats,
control of work in software);
Feedback about works managers ;
Communication with other departments of the company and the head office (Israel);
Control perform KPI indicators;
Works with hard clients;
Discussion and solution of work issues and instructions with colleagues from Israel (in
English);
Analysis of managers' mistakes.
11.2014-05.2018
SOS Service Ukraine
Manager of department
Starting a project from scratch;
To provide the effective functioning of the contact center;
Development, to introduce and to provide of quality customer service processes;
Control the quality of customer service;
Analyzing of mistakes and problem situations;
Organization work of call center;
Setting tasks for operators and monitoring their executing;
Plans and reports on the work of the call center (daily, weekly, monthly) in accordance with
the planning and reporting;
Continuous interaction with partners of the Company and other departments;
Development of training plans, development and personnel motivation systems;
Participation in projects to improve the operation of contact center systems;
Recruitment and training of call center employees.
02.2013 — 03.2014
Nielsen Ukraine (International Marketing)
Supervisor CATI & Field Recruitments
Distribution of work for the Call Center and Field Recruiters departments;
Control and grade of quality works operator and field recruitment;
Analyzing and working with troubled territories and clients;
Every weekly reporting for a works two departments;
Administration works (work with documents, order printing, ordering gifts for company
clients, organization distribution of polygraphy and gifts on the territory of Ukraine,
booking for field recruitments,registration of business travel, submission of documents for
payment of travel and compensation for petrol).
Education:
2005 — 2010 Interregional Academy of Personnel Management (IAPM)
Accounting and Auditing
Specialist
Accountant — analyst
2005-2008 Interregional Academy of Personnel Management (IAPM)
Economics and Entrepreneurship
Bachelor of Banking
2003-2005 Economic and Legal College at the Interregional Academy of Personnel
Management