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Considering the fact that I have an Applied Linguistics degree, I am aware of different aspects of language such as its structure, processes, etc. I have experience in translating different types of texts on a various range of topics.

The level of my Englsih is C1, bilingual proficiency of Ukrainian and Russian and currently I am studying Japanese.


My experience working as a customer support specialist has improved my communication skills. Considering the fact that communication is held via emails with customers from all over the world, I have also developed my experience in writing letters.


My duties on this occupations are:

  • Identifying and solving customer problems
  • Responded to customer requests for products, services,
  • and company information
  • Educated customers about billing, payment processing,
  • and supportpolicies and procedures
  • Provided basic technical support for clients on company
  • products
  • Described and explained details about our web platform
  • options to inform customers and guide purchasing
  • decisions
  • Using strong communication and negotiation skills in
  • offffering refunds to maintain customer satisfaction
  • Consulted with outside parties to create effffective
  • solutions
  • Assisted the team with various offiffiffice tasks
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