Резюме
Considering the fact that I have an Applied Linguistics degree, I am aware of different aspects of language such as its structure, processes, etc. I have experience in translating different types of texts on a various range of topics.
The level of my Englsih is C1, bilingual proficiency of Ukrainian and Russian and currently I am studying Japanese.
My experience working as a customer support specialist has improved my communication skills. Considering the fact that communication is held via emails with customers from all over the world, I have also developed my experience in writing letters.
My duties on this occupations are:
- Identifying and solving customer problems
- Responded to customer requests for products, services,
- and company information
- Educated customers about billing, payment processing,
- and supportpolicies and procedures
- Provided basic technical support for clients on company
- products
- Described and explained details about our web platform
- options to inform customers and guide purchasing
- decisions
- Using strong communication and negotiation skills in
- offffering refunds to maintain customer satisfaction
- Consulted with outside parties to create effffective
- solutions
- Assisted the team with various offiffiffice tasks