Working experience

Ukrainian-Arab cooperation council (December 2020 — present)

Bilingual executive assistant to the Head of Council

Major responsibilities:

·Interpreting and translating from and to English, Arabic, Ukrainian and Russian languages in any combinations.

·Writing official letters to business entities and governmental organisations.

·Project management.

·Market Research.

·SMM.

Embassy of the United Arab Emirates to Ukraine (September 2017 – September 2020)

Personal assistant to the First Secretary of the Embassy (Charge d’Affaires a.i.) / Assistant to HR specialist / Translator / Quality manager (ISO 9001:2015,
ISO 19011:2018)

Major responsibilities:

Interpreting and translating from and to English, Arabic, Ukrainian and Russian languages in any combinations.

Writing official letters to the Ministries of Foreign Affairs of Ukraine and the United Arab Emirates.

Receiving and directing customers, responding to phone calls and incoming mail to the Mission and forwarding inquiries to the concerned staff.

Organizing diplomats' appointments and following-up on visits agenda.

Archiving documents.

Developing a list of officials, preparing Embassy invitations, congratulation and condolence letters and distributing them in occasions and events.

Arranging and tracking the booking of flights and hotels, medical appointments, and providing translation and logistic support to members of the Mission, delegates visiting the country and guests of the Embassy.

Ensuring the fulfilment of Protocol procedures.

Receiving and sending diplomatic mail and shipments.

Communicating with different governmental institutions, airlines, restaurants, shipping companies, airports, medical insurance companies, clinics, hotels and others.

Interpreting during meetings at the Embassy.

Organization of Embassy's receptions and events.

Representing the Embassy on international exhibitions and festivals.

Performing a wide range of personal tasks assigned by the diplomats.

Assisting the HR specialist in all the processes including: hiring new employees (searching for employees on specialized websites, cooperating with recruitment agencies, interviewing the candidates, preparing all the needed documentation in English, Arabic, Ukrainian or Russian languages), annual leaves, promotions, employees’ attendance, resignation, maintaining an online human resources database.

Performing duties as a Quality Manager and maintaining the Quality Management System based on ISO 9001:2015 and ISO 19011:2018 at the Embassy.

GCG Trust (March 2017 – September 2017)

Back-office employee (Arabic desks)

Responsibilities:

Providing support to Arabic speaking management and partners (offices) by phone and e-mail.

Providing support to Arabic speaking customers by phone and e-mail.

Using a CRM platform.

Verifying customers’ compliance.

Preparing monthly reports on customers’ verification.

Performing simple translations from and to English and Arabic.

Head Start Language Training Centre (October 2015 – March 2017)

English language teacher

Responsibilities:

Planning, preparing and delivering English language lessons to adults (from Pre-Intermediate to Advanced levels)

Planning, preparing and delivering Business English lessons to adults (Upper Intermediate – Advanced levels)

Participating in speaking clubs.

Aviacontact – aero industry services (July 2015 – October 2015)

Customer Support specialist

Responsibilities:

Responding promptly to customer inquiries through various channels (e-mail, phone, chat).

Helping customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs.

Acknowledging and resolving customer complaints.

Education

Taras Shevchenko National University of Kyiv (2012 – 2018)

Bachelor’s degree, Arabic Language and Literature (2012 – 2016)

Master’s degree, Arabic Language and Literature (2016 – 2018)

Kozelets Gymnasium #1 (2011 – 2012)

Philadelphia National Schools – IGCSE program (Amman, Jordan) (2004 – 2011)

Kyiv Secondary School #5 (2001 – 2004)

Licenses and Certifications

Arabic Language for non-native speakers program (Level B2) — Cairo University (2015)

Quality Management Systems International Auditor Training Course — Bureau Veritas Group (2020)

Languages

Ukrainian – Native

Russian – Fluent

English – Fluent

Arabic – Advanced

French – Elementary